Privacy Policy

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Commitment to Privacy

Privacy is very important to Little Light Therapy. We are required to comply with the Federal Privacy Act 1988 and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose.

How and Why we Collect Personal Information

We collect personal information to provide occupational therapy services and to support our clients and their families.

We may collect personal and sensitive information, including but not limited to:

• Names, contact details, and demographic information
• Health and developmental information relevant to therapy services
• NDIS information (where applicable)
• Reports, session notes, and assessment outcomes
• Information provided by parents, caregivers, schools, and other professionals

We collect information:

• Directly from you (e.g. intake forms, emails, conversations)
• From parents or guardians (for child clients)
• From third parties (e.g. teachers, health professionals) with your consent

We collect, use, and disclose personal information to:

• Provide occupational therapy services
• Communicate with families and relevant supports
• Prepare reports and documentation
• Meet legal and regulatory requirements
• Manage and improve our services

How we Use and Disclose Personal Information

We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.

Security of your Personal Information

We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Some of the third-party services we use may store or process data overseas. We take reasonable steps to ensure that any such providers handle personal information in accordance with Australian privacy laws.

Contact us

If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or you have any other query relating to our privacy policy, please contact us.